FAQ - Frequently Asked Questions

Is this site secure?

We have designed this web site and our computing systems to ensure the highest level of security possible. Our web servers establish a secure connection to your computer whenever you submit sensitive personal information. This prevents that information from being intercepted as it travels across the Internet to our servers. The information we receive from you is stored only as long as is necessary to provide the services you request and the personal support you deserve.

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Why should I register?

You will be able to send gifts through the use of our Recipient List (any names and addresses need to be entered only once). For three months, products in your shopping cart that you have not yet purchased, will be remembered when you sign-in. Enter your billing and shipping information one time, this will automatically be remembered when you sign-in. Track the status of all shipped orders from your account information page. Be reminded of birthdays, special anniversaries and holidays.

How do I send a gift?

First, you need to register on the site. Then, enter the names of your gift recipients in the Recipient List. Select the products you wish to send and choose the gift recipient’s name from the pull down menu next to the product and update your cart.

Why are the names in my Recipient List not showing up in the shipping page?

Before you checkout, you must select the correct name from the pull down menu for each product you select. Then, update your cart with this change.

Can I send a Gift Card?

Absolutely! Just go to the Gift Cards category at the left. Choose the amount you would like to send. You have the option of sending $15, $20, $25, $50, $75 or $100. We will mail the gift card and a catalog to your gift recipient.

How do I include a Gift Box with my order?

If you have selected one of our gift packs, you already have a Gift Box included in your order. If you are selecting products for a custom gift, just go to the Gift Box/Basket category at left and select the Gift Box or one of the Baskets. We will automatically choose the correct size Gift Box for your order when it is packed.

How will my packages be shipped?

We ship all packages ordered on our web site via UPS. To guarantee delivery, we must have proper and complete addresses. UPS does not forward packages, so we guarantee delivery only to addresses we are given. If you choose to reship the package to a different address, you must pay for the cost to re-ship it. UPS does not deliver to Post Office Boxes. However we will ship the package via the USPS (Parcel Post) if necessary.

You may expedite shipping by choosing the Next Day, 2nd Day or 3-day Select option, and the system will automatically calculate the expedited shipping charges.

Gifts may also be shipped to Alaska, Hawaii, Canada, Caribbean, APO, FPO, and American Territories. Gifts will be shipped via air parcel post, and the system will automatically caculate the shipping charges.

What if my package arrives damaged?

Products which are damaged or otherwise mishandled in transit may be returned to us for replacement without additional charge or for full credit.  We encourage our customers not to sign or accept any damaged packages.  In the event that your package is damaged, please call our customer service representatives at 800-222-5886 for assistance.

Will any items be substituted?

In the event we are temporarily out of an item in a gift assortment, we reserve the right to substitute the item with an item of equal or greater value.

Will my credit card number be stored on the site?

Although our site is secure, we do not allow that information to be stored within our site. We do not store any credit card or financial account information in our databases that could later be used to compromise your account. This information is used as provided and only to complete the current transaction.

How do I change/edit my customer information (shipping, billing, email address, password)?

If you are a registered customer, just log-in with your email address and password you originally supplied. Then, go to the Account Info button located at the top of your screen. Go to Change Account Information. This will take you to the page where you can edit any of the original information you supplied.

How do I change the address on my catalog?

Go to the Help area of this site to contact Customer Service by email at help@spoon.com or call Customer Service at 1-800-222-5886. Be sure to give us your old address as well as your new address.

Can I view my past order information?

Yes, log-in and go to the Account Info button. You will see all previous orders placed after November 20, 2000 and their current status. You also have the ability to track any of these orders from this page.